Contact Percy’s Pet Products 🐾

We’re a small, family‑run business based in the UK, and we care deeply about our customers (and their pets!). If you need help with an order, have a question about one of our products, or just want to reach out, here’s how you can contact us:

📧 Email Support

For order queries or product questions, email us at: woof@percyspetproducts.co.uk

💬 Webchat & WhatsApp (Text Only)

Chat with us directly: +44 161 399 2597

🕒 Customer Service Hours

• Monday to Friday: 9am – 5pm
• Closed on Bank Holidays

⏳ Response Times

We always try our best to reply as quickly as possible. As a small  business, replies may take a little longer during busy seasonal periods — thank you for your patience and kindness.

If you’re waiting on a reply, please check your Spam/Junk folder just in case.

🚚 Delivery Issues

We aren’t always aware of delivery problems until you let us know. Once raised, we’ll do everything we can to resolve them quickly.